Last Updated: September 30, 2025

Privacy Policy – Ratmanee

Ratmanee operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ratmanee is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Contacts us

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include de-identified or anonymous data. Depending on how you interact with the Services, we may collect or process the following categories:

  • Contact details: Name, address, billing/shipping address, phone number, and email address.
  • Financial information: Payment card information, transaction details, payment confirmation, and other related details.
  • Account information: Username, password, preferences, and security questions.
  • Transaction history: Items viewed, added to cart/wishlist, purchased, returned, exchanged, or cancelled.
  • Communications: Information you provide during customer support inquiries.
  • Device information: Device type, browser, IP address, network connection, and identifiers.
  • Usage information: Interaction with the Services, including navigation patterns, clicks, and timestamps.

Sources of Personal Information

We collect information from the following sources:

  • Directly from you (when you create an account, place an order, or communicate with us).
  • Automatically through the Services (cookies, browsing activity, device data).
  • From service providers (payment processors, shipping providers, analytics, IT services).
  • From business partners and third parties.

How We Use Your Personal Information

Depending on your interactions, we may use personal information for:

  1. Providing & Improving Services – Processing orders, handling payments, managing accounts, shipping, returns, and exchanges.
  2. Marketing & Advertising – Sending promotional offers, personalized ads, and product recommendations.
  3. Security & Fraud Prevention – Detecting fraudulent activity, ensuring safe payments, and protecting accounts.
  4. Customer Communication – Responding to inquiries, providing support, and maintaining customer relationships.
  5. Legal Compliance – Meeting legal requirements, responding to law enforcement requests, or enforcing policies.

How We Disclose Your Personal Information

We may disclose information in the following cases:

  • With Shopify, vendors, and service providers (payment, shipping, IT, analytics).
  • With business/marketing partners for personalized promotions.
  • With affiliates or within our corporate group.
  • When required by law, during disputes, or business transactions (merger, acquisition, etc.).
  • When you provide consent (e.g., social media integrations).

Third-Party Websites


The Services may link to third-party websites. Ratmanee is not responsible for the privacy practices or security of those external sites. Please review their privacy policies before sharing your information.

Children’s Data


Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children under 16.

Security & Retention

While we take measures to safeguard your information, no method is 100% secure. We recommend not sharing sensitive details over unsecured channels.

We retain your information only as long as needed to provide Services, comply with laws, or resolve disputes.

Your Rights & Choices

Depending on your location, you may have rights to:

  • Access/Know the data we hold about you.
  • Request deletion of your personal information.
  • Correct inaccurate information.
  • Data portability (request transfer of your information).
  • Opt-out of targeted advertising or sharing of your information.

Residents of the UK/EEA may also have additional rights such as objection to processing and restriction of processing.

  • To exercise your rights, contact us at the details below.
  • Withdraw consent for marketing communications.

Complaints

If you have complaints about how we handle your data, contact us using the details below. Depending on your country, you may also approach your local data protection authority.

International Transfers


Your data may be transferred outside your country. When this happens, we ensure legal safeguards such as Standard Contractual Clauses are in place.

Updates to Privacy Policy


We may update this Privacy Policy periodically. The latest version will always be posted here with the "Sep 30-2025" date.

Contact Us

Business Address

Plot No: C-80, Durga Industrial Park, Sahibabad, Ghaziabad-201005

Customer Support Email

support@ratmanee.com

24/7 SUPPORT Phone/WhatsApp

+91-9211227175


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