Return Policy
At Ratmanee, we value your trust and satisfaction above all. Every Rudraksha, gemstone, and spiritual product is crafted and selected with great care and devotion. However, if you are not completely satisfied with your purchase, we offer a 7-day return or exchange policy to ensure a smooth and transparent experience.
Eligibility for Return or Exchange
Returns or exchanges are accepted within 7 days from the date of delivery.
The product must be unused, unworn, and in its original packaging, along with all certificates, invoices, and accessories received.
The product should not show any signs of alteration, damage, or energization after purchase.
Customized, energized, or personalized items (such as products that have undergone puja or mantra energization) are not eligible for return or exchange.
How to Request a Return or Exchange
Contact our Customer Support Team within 7 days of receiving your order.
Email: support@ratmanee.com
WhatsApp/Call: +91-9211227175
Provide your order number, reason for return/exchange, and product images for verification.
Once approved, we will share the return shipping details. Please ensure the item is safely packed to avoid any damage in transit.
Refunds
Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
The refund will be credited to your original mode of payment (bank account, UPI, or card).
Shipping or handling charges (if any) are non-refundable.
Exchange Option
You may exchange your item for another product of equal or higher value.
In case of a price difference, the customer will be required to pay the balance amount.
Exchange requests are subject to product availability.
Non-Returnable Items
Please note that the following items cannot be returned or exchanged:
Products that have been energized or customized as per your request.
Items purchased during special offers, clearance sales, or discounts.
Used or damaged products.
Our Promise
At Ratmanee, we strive to maintain transparency, purity, and trust in every transaction. Your spiritual journey is sacred to us, and we are committed to ensuring that every product you receive reflects our devotion to authenticity and quality.
If you have any questions or concerns about your order, please reach out to our support team — we’re always here to help you with compassion and care.
Eligibility
Products must be returned within 7 days of delivery.
Items must be unused, undamaged, and in original packaging.
Jewellery that is customized, personalized, or made-to-order cannot be returned unless defective.
How to Initiate a Return:
Contact our customer support team at 📧 support@ratmanee.com or 📱 +91-9211227175 with your order number, product details, and reason for return.
Our team will guide you through the return process and provide a return authorization number.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged during delivery.
Ensure that the item is securely packed to prevent damage during transit.
Exchange Policy
Exchanges are available for items of the same type and value, subject to availability.
Contact customer support to initiate an exchange, and we will guide you on the process.
Contact Us
For any queries regarding returns, refunds, or exchanges, please reach out to our customer support team
Customer Support Email
support@ratmanee.com
24/7 SUPPORT Phone/WhatsApp
+91-9211227175
