Last Updated: October 8, 2025

Return Policy


At Ratmanee, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent refund and return process to ensure a seamless shopping experience.

Eligibility

  • Products must be returned within 7 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Jewellery that is customized, personalized, or made-to-order cannot be returned unless defective.
How to Initiate a Return:

  • Contact our customer support team at 📧 support@ratmanee.com or 📱 +91-XXXXXXXXXX with your order number, product details, and reason for return.

  • Our team will guide you through the return process and provide a return authorization number.
Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged during delivery.

  • Ensure that the item is securely packed to prevent damage during transit.
Contact us

Refund Policy

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used for the purchase.
Partial Refunds

  • Partial refunds may be offered if the item is returned in a condition that is not suitable for resale (damaged, missing parts, or used).
Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us immediately.

  • Ratmanee will provide a replacement or full refund at no additional cost.

Exchange Policy

Exchanges are available for items of the same type and value, subject to availability.


Contact customer support to initiate an exchange, and we will guide you on the process.

Contact Us


For any queries regarding returns, refunds, or exchanges, please reach out to our customer support team

Customer Support Email

support@ratmanee.com

24/7 SUPPORT Phone/WhatsApp

+91-9211227175